/* ═══════════════════════════════════════════════════
   金流管理後台 — 全域樣式
   白色企業後台風格
═══════════════════════════════════════════════════ */

*, *::before, *::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

:root {
  --color-bg: #f4f6f9;
  --color-white: #ffffff;
  --color-border: #e2e8f0;
  --color-text: #1a202c;
  --color-text-muted: #64748b;
  --color-primary: #2563eb;
  --color-primary-light: #eff6ff;
  --color-primary-dark: #1d4ed8;
  --color-success: #16a34a;
  --color-success-light: #f0fdf4;
  --color-warning: #d97706;
  --color-warning-light: #fffbeb;
  --color-danger: #dc2626;
  --color-danger-light: #fef2f2;
  --color-agent: #3b82f6;
  --color-agent-light: #eff6ff;
  --color-user: #f59e0b;
  --color-user-light: #fffbeb;
  --color-sys: #64748b;
  --shadow-sm: 0 1px 3px rgba(0,0,0,.08);
  --shadow-md: 0 4px 12px rgba(0,0,0,.10);
  --radius-sm: 8px;
  --radius-md: 12px;
  --radius-lg: 16px;
}

html { scroll-behavior: smooth; }

body {
  font-family: 'Noto Sans TC', 'Microsoft JhengHei', sans-serif;
  background: var(--color-bg);
  color: var(--color-text);
  font-size: 14px;
  line-height: 1.6;
  min-height: 100vh;
}

/* ─── HEADER ─── */
#site-header {
  background: var(--color-white);
  border-bottom: 1px solid var(--color-border);
  box-shadow: var(--shadow-sm);
  position: sticky;
  top: 0;
  z-index: 100;
}

.header-inner {
  max-width: 1200px;
  margin: 0 auto;
  padding: 12px 24px;
  display: flex;
  align-items: center;
  gap: 16px;
}

.logo-wrap {
  display: flex;
  align-items: center;
  flex-shrink: 0;
}

#site-logo {
  height: 40px;
  width: auto;
  max-width: 140px;
  object-fit: contain;
}

.logo-text-fallback {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 18px;
  font-weight: 700;
  color: var(--color-primary);
}

.header-title {
  flex: 1;
  display: flex;
  align-items: center;
  gap: 12px;
}

.header-title h1 {
  font-size: 18px;
  font-weight: 700;
  color: var(--color-text);
}

.live-time {
  font-size: 12px;
  color: var(--color-text-muted);
  background: var(--color-bg);
  padding: 3px 10px;
  border-radius: 20px;
  border: 1px solid var(--color-border);
}

.badge-online {
  font-size: 12px;
  font-weight: 600;
  color: var(--color-success);
  background: var(--color-success-light);
  padding: 4px 12px;
  border-radius: 20px;
  border: 1px solid #bbf7d0;
  white-space: nowrap;
}

.badge-online i {
  font-size: 8px;
  vertical-align: middle;
  animation: blink 1.5s ease-in-out infinite;
}

@keyframes blink {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.2; }
}

/* ─── MAIN ─── */
#main-content {
  max-width: 1200px;
  margin: 0 auto;
  padding: 24px;
  display: flex;
  flex-direction: column;
  gap: 24px;
}

/* ─── INFO SECTION ─── */
#info-section {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.info-cards-row {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 16px;
}

.info-card {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: 20px;
  display: flex;
  align-items: center;
  gap: 16px;
  box-shadow: var(--shadow-sm);
  transition: box-shadow .2s;
}

.info-card:hover { box-shadow: var(--shadow-md); }

.info-card-icon {
  width: 48px;
  height: 48px;
  border-radius: 12px;
  background: var(--color-primary-light);
  color: var(--color-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 22px;
  flex-shrink: 0;
}

.balance-icon {
  background: var(--color-success-light);
  color: var(--color-success);
}

.amount-icon {
  background: #fef3c7;
  color: #d97706;
}

.highlight-card {
  border-color: #fcd34d;
  background: linear-gradient(135deg, #fffbeb 0%, #fefce8 100%);
}

.info-card-body {
  display: flex;
  flex-direction: column;
  gap: 4px;
  min-width: 0;
}

.info-card-label {
  font-size: 12px;
  color: var(--color-text-muted);
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: .5px;
}

.info-card-value {
  font-size: 18px;
  font-weight: 700;
  color: var(--color-text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.big-value { font-size: 20px; color: var(--color-warning); }

/* 銀行資料卡 */
.bank-card {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-left: 4px solid var(--color-primary);
  border-radius: var(--radius-md);
  padding: 20px;
  box-shadow: var(--shadow-sm);
}

.bank-card-header {
  font-size: 13px;
  font-weight: 700;
  color: var(--color-primary);
  margin-bottom: 14px;
  display: flex;
  align-items: center;
  gap: 6px;
}

.bank-card-body {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 12px;
}

.bank-row {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.bank-label {
  font-size: 11px;
  color: var(--color-text-muted);
  text-transform: uppercase;
  letter-spacing: .5px;
}

.bank-val {
  font-size: 14px;
  font-weight: 600;
  color: var(--color-text);
}

/* 進度條 */
.progress-section {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: 20px 24px;
  box-shadow: var(--shadow-sm);
}

.progress-steps {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0;
  margin-bottom: 20px;
  overflow-x: auto;
  padding: 8px 0;
}

.step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  min-width: 120px;
}

.step-dot {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 16px;
  border: 2px solid var(--color-border);
  background: var(--color-bg);
  color: var(--color-text-muted);
  transition: all .3s;
}

.step.completed .step-dot {
  background: var(--color-success);
  border-color: var(--color-success);
  color: white;
}

.step.active .step-dot {
  background: var(--color-primary);
  border-color: var(--color-primary);
  color: white;
  box-shadow: 0 0 0 6px rgba(37,99,235,.15);
}

.pulse-step .step-dot {
  animation: pulse-ring 1.8s ease-in-out infinite;
}

@keyframes pulse-ring {
  0%   { box-shadow: 0 0 0 0px rgba(37,99,235,.4); }
  70%  { box-shadow: 0 0 0 12px rgba(37,99,235,.0); }
  100% { box-shadow: 0 0 0 0px rgba(37,99,235,.0); }
}

.step-label {
  font-size: 12px;
  font-weight: 600;
  color: var(--color-text-muted);
  text-align: center;
  white-space: nowrap;
}

.step.completed .step-label,
.step.active .step-label {
  color: var(--color-text);
}

.step-connector {
  flex: 1;
  height: 3px;
  background: var(--color-border);
  min-width: 30px;
  margin-bottom: 28px;
}

.completed-line { background: var(--color-success); }
.active-line { background: linear-gradient(90deg, var(--color-success) 0%, var(--color-primary) 100%); }

/* 跑馬燈 */
.marquee-wrap {
  overflow: hidden;
  background: linear-gradient(135deg, var(--color-primary) 0%, #1d4ed8 100%);
  border-radius: 8px;
  padding: 10px 0;
}

.marquee-track {
  display: inline-flex;
  white-space: nowrap;
  animation: marquee 22s linear infinite;
  color: #fff;
  font-size: 13px;
  font-weight: 500;
}

@keyframes marquee {
  0%   { transform: translateX(0); }
  100% { transform: translateX(-50%); }
}

.marquee-track:hover { animation-play-state: paused; }

/* ─── CONSOLE SECTION ─── */
#console-section {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-sm);
  overflow: hidden;
}

/* Tab Bar */
.tab-bar {
  display: flex;
  border-bottom: 1px solid var(--color-border);
  background: var(--color-bg);
  gap: 0;
}

.tab-btn {
  flex: 1;
  padding: 14px 20px;
  border: none;
  background: transparent;
  color: var(--color-text-muted);
  font-family: inherit;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  border-bottom: 3px solid transparent;
  transition: all .2s;
}

.tab-btn:hover {
  color: var(--color-primary);
  background: var(--color-white);
}

.tab-btn.active {
  color: var(--color-primary);
  background: var(--color-white);
  border-bottom-color: var(--color-primary);
}

/* Tab Content */
.tab-content {
  display: none;
  padding: 24px;
}

.tab-content.active { display: block; }

/* ─── INFO CONSOLE ─── */
.console-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 16px;
  margin-bottom: 20px;
}

.full-width { grid-column: 1 / -1; }

.form-group {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.form-group label {
  font-size: 12px;
  font-weight: 600;
  color: var(--color-text-muted);
  text-transform: uppercase;
  letter-spacing: .5px;
}

.form-input {
  border: 1px solid var(--color-border);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  font-family: inherit;
  font-size: 14px;
  color: var(--color-text);
  background: var(--color-bg);
  transition: border-color .2s, box-shadow .2s;
  outline: none;
}

.form-input:focus {
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px rgba(37,99,235,.12);
  background: var(--color-white);
}

.console-actions {
  display: flex;
  gap: 12px;
}

.btn {
  padding: 10px 22px;
  border: none;
  border-radius: var(--radius-sm);
  font-family: inherit;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 6px;
  transition: all .2s;
}

.btn-primary {
  background: var(--color-primary);
  color: #fff;
}

.btn-primary:hover {
  background: var(--color-primary-dark);
  box-shadow: 0 4px 10px rgba(37,99,235,.25);
}

.btn-secondary {
  background: var(--color-bg);
  color: var(--color-text-muted);
  border: 1px solid var(--color-border);
}

.btn-secondary:hover {
  background: var(--color-border);
  color: var(--color-text);
}

/* ─── CHAT LAYOUT ─── */
.chat-layout {
  display: grid;
  grid-template-columns: 240px 1fr;
  gap: 20px;
  min-height: 560px;
}

/* Sidebar */
.chat-sidebar {
  display: flex;
  flex-direction: column;
  gap: 12px;
  border-right: 1px solid var(--color-border);
  padding-right: 20px;
  overflow-y: auto;
  max-height: 660px;
}

.sidebar-title {
  font-size: 13px;
  font-weight: 700;
  color: var(--color-text-muted);
  text-transform: uppercase;
  letter-spacing: .5px;
  display: flex;
  align-items: center;
  gap: 6px;
}

/* 角色卡 */
.role-card {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px;
  background: var(--color-bg);
  border-radius: var(--radius-sm);
  border: 1px solid var(--color-border);
}

.role-avatar-wrap {
  position: relative;
  flex-shrink: 0;
}

.role-avatar {
  width: 44px;
  height: 44px;
  border-radius: 50%;
  object-fit: cover;
  border: 2px solid var(--color-border);
  display: block;
}

.avatar-change-btn {
  position: absolute;
  bottom: -2px;
  right: -2px;
  width: 20px;
  height: 20px;
  border-radius: 50%;
  background: var(--color-primary);
  color: #fff;
  border: 2px solid var(--color-white);
  cursor: pointer;
  font-size: 9px;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background .2s;
  padding: 0;
}

.avatar-change-btn:hover { background: var(--color-primary-dark); }

.role-info {
  display: flex;
  flex-direction: column;
  gap: 4px;
  min-width: 0;
}

.role-name-input {
  border: none;
  background: transparent;
  font-family: inherit;
  font-size: 13px;
  font-weight: 700;
  color: var(--color-text);
  outline: none;
  width: 100%;
  border-bottom: 1px dashed transparent;
  transition: border-color .2s;
  padding: 1px 0;
}

.role-name-input:hover { border-bottom-color: var(--color-border); }
.role-name-input:focus { border-bottom-color: var(--color-primary); }

.role-badge {
  font-size: 10px;
  font-weight: 700;
  padding: 2px 8px;
  border-radius: 20px;
  display: inline-block;
}

.agent-badge { background: var(--color-agent-light); color: var(--color-agent); }
.user-badge  { background: var(--color-user-light); color: var(--color-warning); }

/* 統計 */
.chat-stats {
  background: var(--color-bg);
  border-radius: var(--radius-sm);
  border: 1px solid var(--color-border);
  padding: 10px 12px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.stat-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-size: 12px;
  color: var(--color-text-muted);
}

.stat-row span:last-child {
  font-weight: 700;
  color: var(--color-text);
  background: var(--color-white);
  padding: 1px 8px;
  border-radius: 20px;
  border: 1px solid var(--color-border);
  min-width: 28px;
  text-align: center;
}

/* 快捷話術 */
.quick-phrases h4 {
  font-size: 12px;
  font-weight: 700;
  color: var(--color-text-muted);
  text-transform: uppercase;
  letter-spacing: .5px;
  margin-bottom: 8px;
  display: flex;
  align-items: center;
  gap: 4px;
}

.phrase-btn {
  display: block;
  width: 100%;
  text-align: left;
  padding: 7px 10px;
  margin-bottom: 5px;
  background: var(--color-bg);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-sm);
  font-family: inherit;
  font-size: 12px;
  color: var(--color-text);
  cursor: pointer;
  transition: all .15s;
  line-height: 1.4;
}

.phrase-btn:hover {
  background: var(--color-primary-light);
  border-color: var(--color-primary);
  color: var(--color-primary);
}

/* ─── CHAT MAIN ─── */
.chat-main {
  display: flex;
  flex-direction: column;
  gap: 0;
  overflow: hidden;
}

/* 對話視窗 */
.chat-window {
  flex: 1;
  min-height: 300px;
  max-height: 360px;
  overflow-y: auto;
  padding: 16px;
  background: #f8fafc;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  margin-bottom: 10px;
  scroll-behavior: smooth;
}

.chat-window::-webkit-scrollbar { width: 5px; }
.chat-window::-webkit-scrollbar-track { background: transparent; }
.chat-window::-webkit-scrollbar-thumb { background: var(--color-border); border-radius: 10px; }

/* 系統訊息 */
.sys-msg {
  text-align: center;
  margin: 8px 0;
}

.sys-msg span {
  display: inline-block;
  background: var(--color-border);
  color: var(--color-text-muted);
  font-size: 11px;
  font-weight: 500;
  padding: 4px 14px;
  border-radius: 20px;
}

/* 氣泡訊息 */
.msg-row {
  display: flex;
  gap: 10px;
  margin-bottom: 14px;
  align-items: flex-end;
}

.msg-row.from-agent { flex-direction: row; }
.msg-row.from-user  { flex-direction: row-reverse; }

.msg-avatar {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  object-fit: cover;
  flex-shrink: 0;
  border: 2px solid var(--color-border);
}

.msg-content {
  max-width: 65%;
  display: flex;
  flex-direction: column;
  gap: 3px;
}

.msg-name {
  font-size: 11px;
  font-weight: 600;
  color: var(--color-text-muted);
}

.from-user .msg-name { text-align: right; }

.msg-bubble {
  padding: 10px 14px;
  border-radius: 16px;
  font-size: 13px;
  line-height: 1.6;
  word-break: break-word;
}

.from-agent .msg-bubble {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  color: var(--color-text);
  border-bottom-left-radius: 4px;
}

.from-user .msg-bubble {
  background: var(--color-primary);
  color: #fff;
  border-bottom-right-radius: 4px;
}

.msg-amount-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  background: #dcfce7;
  color: var(--color-success);
  border: 1px solid #bbf7d0;
  font-size: 11px;
  font-weight: 700;
  padding: 2px 10px;
  border-radius: 20px;
  margin-top: 4px;
}

.from-user .msg-amount-badge {
  background: rgba(255,255,255,.2);
  color: #fff;
  border-color: rgba(255,255,255,.3);
}

.msg-time {
  font-size: 10px;
  color: var(--color-text-muted);
}

.from-user .msg-time { text-align: right; }

/* Typing */
.typing-indicator {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 4px 16px;
  margin-bottom: 6px;
}

.typing-avatar {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  object-fit: cover;
}

.typing-dots {
  display: flex;
  gap: 4px;
  align-items: center;
  background: var(--color-white);
  border: 1px solid var(--color-border);
  padding: 8px 12px;
  border-radius: 20px;
}

.typing-dots span {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--color-text-muted);
  animation: dot-bounce .9s ease-in-out infinite;
}

.typing-dots span:nth-child(2) { animation-delay: .2s; }
.typing-dots span:nth-child(3) { animation-delay: .4s; }

@keyframes dot-bounce {
  0%, 60%, 100% { transform: translateY(0); }
  30% { transform: translateY(-6px); }
}

/* 輸入區 */
.chat-input-area {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  overflow: hidden;
}

.chat-input-meta {
  display: flex;
  gap: 12px;
  padding: 10px 14px;
  border-bottom: 1px solid var(--color-border);
  background: var(--color-bg);
}

.role-select-wrap,
.amount-wrap {
  display: flex;
  align-items: center;
  gap: 8px;
}

.role-select-wrap label,
.amount-wrap label {
  font-size: 12px;
  font-weight: 600;
  color: var(--color-text-muted);
  white-space: nowrap;
}

.chat-select,
.chat-amount-input {
  border: 1px solid var(--color-border);
  border-radius: 6px;
  padding: 6px 10px;
  font-family: inherit;
  font-size: 13px;
  color: var(--color-text);
  background: var(--color-white);
  outline: none;
  transition: border-color .2s, box-shadow .2s;
  cursor: pointer;
}

.chat-select:focus,
.chat-amount-input:focus {
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px rgba(37,99,235,.1);
}

.chat-amount-input { width: 130px; }

.emoji-bar {
  display: flex;
  gap: 4px;
  padding: 6px 14px;
  border-bottom: 1px solid var(--color-border);
  background: var(--color-bg);
}

.emoji-btn {
  background: none;
  border: none;
  font-size: 18px;
  cursor: pointer;
  padding: 3px 5px;
  border-radius: 6px;
  transition: background .15s;
  line-height: 1;
}

.emoji-btn:hover { background: var(--color-border); }

.chat-input-row {
  display: flex;
  gap: 0;
  align-items: stretch;
}

.chat-textarea {
  flex: 1;
  border: none;
  padding: 12px 14px;
  font-family: inherit;
  font-size: 13px;
  color: var(--color-text);
  background: var(--color-white);
  resize: none;
  outline: none;
  line-height: 1.6;
}

.chat-textarea::placeholder { color: #94a3b8; }

.send-btn {
  width: 56px;
  background: var(--color-primary);
  color: #fff;
  border: none;
  cursor: pointer;
  font-size: 18px;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background .2s;
  flex-shrink: 0;
}

.send-btn:hover { background: var(--color-primary-dark); }
.send-btn:active { transform: scale(.95); }

.chat-action-row {
  display: flex;
  gap: 8px;
  padding: 10px 14px;
  border-top: 1px solid var(--color-border);
  background: var(--color-bg);
  flex-wrap: wrap;
}

.chat-action-btn {
  padding: 6px 12px;
  border: 1px solid var(--color-border);
  border-radius: 6px;
  background: var(--color-white);
  font-family: inherit;
  font-size: 12px;
  font-weight: 600;
  color: var(--color-text-muted);
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 4px;
  transition: all .15s;
}

.chat-action-btn:hover {
  background: var(--color-primary-light);
  border-color: var(--color-primary);
  color: var(--color-primary);
}

.danger-btn:hover {
  background: var(--color-danger-light) !important;
  border-color: var(--color-danger) !important;
  color: var(--color-danger) !important;
}

/* Toast */
.toast {
  position: fixed;
  bottom: 24px;
  right: 24px;
  background: #1e293b;
  color: #fff;
  padding: 12px 20px;
  border-radius: 10px;
  font-size: 13px;
  font-weight: 600;
  box-shadow: 0 8px 24px rgba(0,0,0,.2);
  opacity: 0;
  transform: translateY(12px);
  transition: opacity .3s, transform .3s;
  pointer-events: none;
  z-index: 999;
  max-width: 320px;
}

.toast.show {
  opacity: 1;
  transform: translateY(0);
}

/* ─── RESPONSIVE ─── */
@media (max-width: 900px) {
  .info-cards-row { grid-template-columns: 1fr 1fr; }
  .bank-card-body { grid-template-columns: 1fr; }
  .console-grid { grid-template-columns: 1fr 1fr; }
  .chat-layout { grid-template-columns: 1fr; }
  .chat-sidebar { border-right: none; padding-right: 0; border-bottom: 1px solid var(--color-border); padding-bottom: 16px; max-height: none; flex-direction: row; flex-wrap: wrap; }
}

@media (max-width: 600px) {
  .info-cards-row { grid-template-columns: 1fr; }
  .console-grid { grid-template-columns: 1fr; }
  .progress-steps { justify-content: flex-start; }
  .header-inner { flex-wrap: wrap; gap: 8px; }
  #main-content { padding: 12px; }
  .tab-content { padding: 12px; }
}